Delivery Help

You will need to contact us urgently on 7738005683 or email orders@amare.co.in and advise the correct address. Addresses cannot be changed after 4.00pm on each shipping day.

While our delivery services are provided by a professional courier network we understand that you may prefer a personal shipping agent to collect and ship your order. Please note that to organize your own courier or shipping agent your order must be for a minimum of 6 hampers.

Amare & Co is unable to liaise with individual shipping agents to organize pick-ups, and all pick ups must be organized by the customer.

Please note: The Amare & Co is not responsible for the condition of any goods once they leave our warehouse if they are being delivered by a service other than our own couriers.

Please contact us immediately either on 7738005683 or by emailing orders@amare.co.in and stating your Order Number in the email (will be a number on your Order Receipt starting with “AM”). If we do not receive this information before the gifts are shipped, then they will be shipped with the information provided on the order.

If the late delivery is due to Amare & Co . sending the gift late, or one of our couriers missing their stated delivery time, and it outside of the delivery times displayed on our Delivery Page, please contact us and we will refund you the Shipping fee. If the late delivery is due to an incorrect address or a mistake on behalf of the customer ordering the gift then no refund for shipping is available.

Boxed in our durable, custom designed shipping boxes ensures that when your gift arrives, it is as impeccably presented as when it left the warehouse. The design aesthetic continues through to our shipping boxes and gift cards, which also reflects our design. We thrive to create emotion from the design of the boxes to the product inside.

Occasionally a hamper will be returned to us for one of the following reasons:

• A card was left but the recipient did not pick the package up from the post office or parcel locker.
• The recipient is not known at that address or has moved.
• The address details are incorrect or insufficient.
• The delivery was refused.
• There was no access to a secure building or complex to deliver or leave a card.
• The recipient was in a hospital or hotel and has been discharged or checked out.
• The courier could not contact the recipient and there was nowhere safe to leave the parcel (Same Day Mumbai deliveries)

Once your order arrives back at our warehouse we will inform you via email. You will have the option to have the order reshipped from our warehouse, although an applicable redelivery fee will be passed on to you to facilitate the delivery of the hamper to the same or an alternative address.

Please note that this process is subject to change at Christmas due to the volume of returns and the nature of the products being sent.

If you contact us on the same day as the order, or very soon after, we may be able to ask the courier to direct to another address. If you don’t contact us in time, one of the following may happen:

The gift is likely to be delivered, and potentially kept by the receiver. If this occurs there is nothing we can do, as we don’t know who has the gift.

The gift may be delivered, and the receiver may contact us to inform us they have it. Generally this would be someone close to the original address and they may be able to hand-deliver it. If not, it is possible to organize another courier, though the fee for that is not known until booking and would be chargeable, plus at Rs 100 administration fee.

The gift is not delivered, and the courier contacts us. At this point we can have it re-directed to a new address – there will be a new Delivery Fee based on the delivery location, plus at Rs 100 administration fee.

The courier company will contact us and the hamper will be returned. A refund will be offered, excluding the shipping cost. If you wish the gift to be re-delivered, a new shipping fee will need to be charged. If the hamper is not returned to us, we will assume is has been delivered and no refund is available.

If you contact us on the same day as the order, or very soon after, we may be able to ask the courier to direct to another address. If you don’t contact us in time, one of the following may happen:

The gift may be delivered, and potentially kept by the receiver at the wrong address. If this occurs there is nothing we can do, as we don’t know who has the gift.

The gift may be delivered, and the receiver may contact us to inform us they have it. Generally this would be someone close to the original address and they may be able to hand-deliver it. If not, it is possible to organize another courier, though the fee for that is not known until booking and would be chargeable.

The gift is not delivered, and the courier contacts us. At this point we can have it re-directed to a new address – there will be a new Delivery Fee based on the delivery location.

The courier company will contact us and the hamper will be returned. If you wish the gift to be re-delivered, a new shipping fee will need to be charged. If the hamper is not returned to us, we will assume is has been delivered and no refund is available.

If your item was sent using one of our trackable services and it’s showing as ‘delivered’ but you haven’t received it, there are a few things you can check:

Has a card been left in your mailbox or under your door to let you know that we’ve left your parcel somewhere safe?

Has anyone else at your address accepted or signed for the item?

Have you checked with the sender that it was sent to the right address?

If you’ve checked these things and still can’t locate your item, please contact us know so we can help.

The parcel will normally be left at your front door or mailbox, but can sometimes be hidden out of sight behind pot plants or in a car port. For secure apartment blocks the parcel may also be left with a front desk or in a general parcel delivery area if the driver cannot access your front door. Please ensure you have checked all around your address to make sure you haven’t missed your order and if you require further information please contact our courier company with your tracking number ready.

We cannot take responsibility for no-signature deliveries once left at your address, so we recommend selecting signature delivery if you feel your address is unsafe to have a parcel left.

Your item will be available for collection next business day unless indicated on the card. You can also track your delivery status online.

Remember to bring photo ID (e.g. Drivers License, Proof of Age Card Passport) and the consignment number when you collect your item from the Post Office.

This is where a driver tried to deliver your item but was unable to because either:

No-one was home

The front door was not easily accessible (e.g. gated property, pets, secure apartment block)

In this case, the driver leaves a ‘Sorry We Missed You’ card at your front door or in the recipient’s letterbox, with details on how they can collect their item. The item should be available for collection next business day from a Post Office.

When your order leaves our warehouse you will receive a dispatch notification email with live tracking information so that you can track your parcel at any time.

The dispatch notification means that your order has been packed and is awaiting collection from the courier from our warehouse. Please note that although your order can have a status of ‘dispatched’ the online tracking data will not update until later in the day when the parcel has been collected by the courier.

Once your gift has been delivered you will receive a second notification advising you that your gift has been delivered.

If you have not received a dispatch notification, you can check your junk email in your email folders or alternatively you can use the Where’s My Gift page.

Your recipient may have to collect their parcel from the local post office if no one is available at the delivery address and Authority to Leave at checkout was not selected. Alternatively, if Authority to Leave was selected, the courier may have deemed it unsafe to leave the parcel and has taken it to the local post office.

In this instance the courier will leave a ‘Sorry we missed you’ card advising them to go to the local post office to pick up the parcel.

Please note deliveries to apartment buildings will be carded if no one is home.

Please note that in some remote and regional locations our delivery partners only offer a ‘carded delivery service’. This means that they do not deliver to the actual home or business, as it is highly remote.

Delivering your parcel safely and successfully is our courier’s main priority. If a driver arrives at the delivery address and does not deem it safe to leave the parcel (eg. block of units, parcel visible to the street, etc.) then the courier will not leave the parcel at the location. Instead they will leave a card advising the recipient that the parcel has been taken to the nearest post office for pickup.

We do not ship our hampers with an order invoice, as we know that most deliveries will be a surprise.