Can I cancel my Click & Collect order?
If your order has not yet been shipped out we will try our utmost best to fulfill this request promptly. Please contact our customer service team an we can see what we can do for you.
My credit card details are not being accepted. What's wrong?
Please check the following.
- There are no spaces in your credit card number
- Your card is not expired
- Your name appears exactly the same as on the card
If you still experience issues, please get in touch with your financial institution for further assistance.
How do I redeem a gift voucher?
Once you have added your hamper selection to your cart, you need to enter your gift voucher code in the box shown below and then click the button to the right Apply Code.
Are there any restrictions on using Promo Codes?
All Amare & Co . promo codes have the following restrictions:
There will be an expiry date by which the gift needs to be used
They cannot be used with another promo code – only one code per order
They cannot be used on “Sale” items
They may have a limit of one use per customer – this will be made clear in the material promoting the code.
Can I use more than one promo code at the same time?
Generally speaking no. Most of our codes can only be used on their own.
How do I use my Promo Code?
Once you have added your hamper selection to your cart, you need to enter your promo code in the box shown below and then click the button to the right Apply Code.
I think I may have been charged incorrectly, what should I do?
If you can see multiple charges on your card please ensure you haven’t accidentally placed multiple orders. Please contact our Customer Service team and we will be happy to assist you.
Is it safe to use my credit card on Amare & Co ?
Our website employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help make sure that only you and Amare & Co see it. Your credit card information is not fully visible to anyone once your order has been placed or when you store your credit card information in your account.
If you are not comfortable using your credit card you can use PayPal as a safe payment option for online transactions.
Can I do a split payment?
No, a full payment must be made at the time of ordering.
What payment methods can I use?
We take all major credit cards including American Express, VISA, MasterCard & Diners Card. We also accept Paypal, Afterpay, Zip Pay and Direct Deposit (EFT). Please contact us for our Bank Account details for EFT. No Credit Card fees apply for online orders, though fees will apply to corporate orders with discounts, which are paid by Credit Card.
I'm having issues purchasing through the mobile website. What can I do?
The quickest option is to try placing the order through the desktop website on a PC or laptop. Also see above for more tips.
I’m receiving an error message while trying to complete my order. What should I do?
In some instances when you experience issues during checkout the errors can be stored in your shopping session. If you’re seeing an error message repeatedly you can logout of your account and try placing your order without signing into your account. You can also clear your recent browsing history by pressing CTRL + SHIFT + DELETE for Windows users or by selecting Clear History for Mac users.
If you cannot complete your order please contact the Customer Service team for assistance.
Can I get a photo of my hamper before it is sent?
We only offer this service for customized hampers .
Can I cancel my order?
Once your order has been shipped, we are unable to cancel it. If your order has not been shipped, we can cancel the order. Please contact our Customer Service Team for assistance.
A request for a refund can be made for a gift that has not yet shipped up to a maximum of 90 days from order. No refunds will be payable after this time.
Can I amend my order?
Once your order has been placed, we can only make amendments if your order has not yet been dispatched. Once the order has been dispatched, no amendments can be made.
During November and December, due to the high order volumes it is impossible for us to quickly locate an order and therefore make amendments. We do ask in our checkout that orders be thoroughly checked prior to placing the order.
Can I add two gift card messages when ordering two gifts going to the same address?
Yes you are welcome to fill in two separate gift notes in the one gift note field-ie- Gift note 1 and Gift note 2, it would also be helpful if you can include which hamper is going to which person. Alternatively please email us at orders@amare.co.in as soon as possible so we can modify your Gift Card before sending out the order.
Can I order multiple hampers going to separate addresses in one transaction?
At this time, we do not have this functionality. For orders going to separate addresses, separate orders need to be placed.
Can I view my order history?
You can only view your order history if you have registered to set up a Personal Account or Corporate Account. For more information on how to view your order history, see the Account help section.
I didn’t receive an email confirming the order. What can I do?
If you have registered for a Personal Account or Corporate Account, you can login to view your order history and print a copy of your invoice.
If you have not registered for an account, then please contact our Customer Service Team for assistance.
Do I need to set up an account to place an order?
You do not need to set up an account to place an order, you can checkout as a guest without logging in. Any orders placed as a guest require you to manually enter your address and payment information, and it will not be saved for future reference.
To speed up future orders you can create an account to save your billing and address information and payment preferences.
For more information on setting up an account, please see Account help section.
How do I know if you received my order?
Once you have gone through our online checkout system and gone to the final step of PLACE YOUR ORDER, your order will be processed and your order placed. If successful, the checkout page will refresh and show you your order number and allow you to print a receipt.
You will also be sent a confirmation email to the email address you provided in your online order. This confirmation email will also include your Tax Invoice. Please also check your junk and spam folders if you are yet to receive this email.
What is the deadline to place an order?
Please see the delivery section for more information on order cut off times and estimated delivery timeframes.
How do I place an order?
The easiest way to place an order is via our easy to use website online ordering system. Alternatively, you can call our Customer Service Team on 7738005683 and place a telephone order or email us at orders@amare.co.in
What currency are the items displayed in? How will I be charged?
All items are displayed in Indian Rupees (INR). International cardholders may have conversion fees applied to payments. Please contact your bank for information regarding International purchases.